Frequently Asked Questions
Do I need to order my rental linens in advance?
We strongly recommend that you place your Martha’s Linen Rental order when you confirm your vacation accommodations. You can rent linens when you arrive on Martha’s Vineyard, but we cannot guarantee we will have all items in stock. We will always do our best to accommodate your linen rental needs.
What is the reservation/payment policy?
All orders must be entered online and paid in advance. We accept MasterCard, Visa, American Express, Discover JCB and Diners Club.
I have allergies. How are the linens laundered?
All of our linens are professionally laundered using hypoallergenic wash formulas designed for individuals with sensitive skin or chemical allergies.
Do I have to be at my rental property when Martha’s Linen delivers or picks up the linens?
You do not need to be present when we deliver or pick-up rental linens. If you are not present for the delivery on your arrival date your linens will be left by the front door of your vacation home rental. At the end of your stay, simply place all of the linens back in the provided bag and leave outside the front door for pick-up by 10:00am.
What if I plan to pick-up and drop-off the linens at Martha’s Linen office and the office is not open when I get there?
If we are closed you may leave linens in the cart placed in the front of our office. Please leave the copy of your order form in the bag so we know who to credit.
Am I responsible for lost or damaged linens?
Any missing or damaged rental linens are subject to additional charges (listed below) to the credit card on file. Please do not use hand towels or facecloths as cleaning rags.
- One King size sheet – $26.00
- One Queen size sheet - $24.00
- One Full size sheet – $22.00
- One Twin size sheet – $18.00
- Pillowcase – $8.00
- Bath towel – $12.00
- Hand towel – $6.00
- Wash cloth – $4.00
- Bath mat – $8.00
- Beach towel – $14.00
- Kitchen towel - $4.00
What if I need to cancel a linen rental order?
Cancellations must be made at least 72 hours in advance to receive a full refund minus $25 processing fee. Refunds are not issued for cancellations with less than 72 hours notice.
If I find linens provided by the homeowner, can I return my rented linens for a refund?
You are welcome to return the rental linens early, but no refund will be issued. Refunds are only issued if the rental order is canceled 72 hours in advance.
What other services do Martha’s Linen offer?
Vacation rental cleaning, housekeeping, basic house cleaning, spring & fall cleaning, turnover cleaning, & post-construction cleaning.